SPILLR SUPPORT
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Need help? We're here for you.

CONTACT US
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Email: hello@spillr.me
Response time: Within 24 hours

COMMON QUESTIONS
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Q: How do I report inappropriate content?
A: Tap the three dots (...) on any vent and select "Report". Choose the reason for reporting and we'll review it within 24 hours.

Q: How do I block a user?
A: Tap the three dots (...) on any vent and select "Block User". You won't see their content anymore, and they won't see yours.

Q: Why was my vent removed?
A: Vents that violate our community guidelines (hate speech, threats, harassment, etc.) are automatically filtered or manually removed. Repeated violations may result in account suspension.

Q: How long do vents last?
A: All vents automatically expire and are permanently deleted after 24 hours. This is by design - Spillr is for in-the-moment expression.

Q: How do I delete my account?
A: Go to Settings > scroll to Danger Zone > Delete Account. This permanently deletes all your data.

Q: Is my identity really anonymous?
A: Other users only see your alias (username) and gender. Your email and personal details are never shown to other users. However, we maintain records for safety and legal compliance.

Q: How do I change my alias or city?
A: Go to Settings to update your profile information.

Q: I forgot my password. How do I reset it?
A: On the sign-in screen, tap "Forgot password?" and enter your email. You'll receive a reset link.

COMMUNITY GUIDELINES
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Spillr is a safe space for anonymous venting. We have zero tolerance for:
- Hate speech or discrimination
- Threats or violence
- Harassment or bullying
- Illegal content
- Spam or commercial content
- Sharing others' personal information

Violations result in content removal and may lead to account suspension or permanent ban.

FEEDBACK
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Have a suggestion or found a bug? Use the "Contact Us" feature in Settings > Support to send us feedback directly.

Thank you for being part of the Spillr community.